Either the mailer or addressee who is in possession of the original retail mailing receipt, or in possession of the online label record or computer printout of the Web-based application as described in 3.1d, for lost articles.Either the mailer or addressee, for damaged articles or articles with some or all of the contents missing.Prior to mandatory electronic claims filing, customers will be provided with the format instructions for the new electronic (soft copy) of Form 3877 and instructions for electronic filing of indemnity claims. At some time in the future, electronic filing of indemnity claims will become mandatory. Mailers authorized to mail at bulk insured prices under 503.4.0 will receive instructions for filing claims from their postmaster or designee, including specific claim numbers to be used when filing claims. For information on applying for a refund of postage and fees see 604.9.2. USPS Marketing Mail Eligibility Decision TreeĦ09 Filing Indemnity Claims for Loss or Damageģ.0 Providing Evidence of Insurance and ValueĦ.0 Adjudication of Claims 1.0 General Filing Instructions 1.1 Extra Services With IndemnityĪ customer may file an indemnity claim for insured mail, COD items, Registered Mail with postal insurance, or Priority Mail Express.

Designing Letter and Reply Mail (PUB 25).

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